Fairfield Auto Repair Car Wash — Car Wash in Victoria

Reviews of Fairfield Auto Repair Car Wash

• Benjamin

  Added 2016.06.17

  I called first thing the next morning asking not to do the spark plugs either, thankfully they had only done the oil change so far. I found out that spark plugs are also pretty easy to do myself, already had most of the tools. The owner said ok, but that's when he got a little snarky with me and dropped the estimate charge bomb because I'd "keep calling" to change my mind - an extra $101 for an hour of labour. I totally understand that it sucks for a shop to do a ton of diagnosis/estimate work and then not get the business for it, but you're not obligated to go with the first estimate you get, and I did give him my business for the bulk of the work. Something felt off about this turn of events so I protested a bit, but didn't know the actual regulations well enough to really fight him about it. It had to wait until the next phone call about the ball joint, after I got my info somewhat straight. Of course, the quote was also at/near the top of the range for typical ball joint replacements, around $375-400. I fought him on the estimate charge and mentioned that he can't do that if he didn't inform me upfront, but he didn't seem to care about legalities, mentioned his own costs to run a business and check things out, and in the end said "well, you're getting charged for it." Not once did he say that I was in the wrong about the legal stuff and he was kinda rude about it to top it off. I will most definitely NOT be going back here and wouldn't recommend it to others who aren't too in the know about vehicle repairs.
• Kyle

  Added 2015.06.22

  I was in a bind with my vehicle days before a planned road trip to Oregon. Rough starting, sometimes not starting, stalling and, to top if off, also had a broken window regulator. The dealership couldn't see me for two weeks. I spoke to Harb, who promptly made the correct diagnosis, got the required parts, and had me on the road again about as quickly as it could possibly be done. In addition, he went through the headache of dealing with my extended warranty company and getting the work done under warranty. Highly recommend these guys. Prompt, professional service at very fair prices.
• Carter

  Added 2015.05.16

  They detailed a list of necessary repairs that would cost ~$5000. I immediately took the vehicle to another inspection place and was given a much smaller list of repairs: ~$200.
• Emily

  Added 2015.03.31

  Beware that there are two shops in Victoria that go by the name Fairfield Auto - the other is part of the Petro Can station nearby. That one didn't come up in my initial search and I picked the wrong one. If someone recommended Fairfield Auto to you like my friend did, double check that you have the right one before bringing your vehicle here!
• Owen

  Added 2014.04.17

  Phoned regarding an out of province inspection. Had a list of what needed to be done and was looking for a quick estimate over the phone to see if it would be worth my while to take it here. Guy insisted I needed to take it down there for him to see. I said I needed to go to work and would only take it down if I knew the price was fair. Guy was very rude saying he didn’t want to waste his time and had no customer service skills whatsoever. Definitely won’t be taking my vehicle to this shop! Avoid!
• Jayden

  Added 2014.02.14

  I took my car for a $49.99 oil Change... I went for a walk with my dog and when I returned they had my car up on the Hoist AND the young mechanic was digging into the spaces under my car with a HUGE screwdriver ~ I asked why he was doing that without my permission and they let the car down... I just received my Visa Bill and They charged me $67.19. I AM Definitely NOT happy with Fairfield Auto Repair
• Austin

  Added 2013.08.24

  I took my newly imported vehicle there for a Provincial inspection. Upon getting the bill, I noted an ~$8 charge for shop supplies. I asked about it and was told that was for "electricity."
• Alex

  Added 2013.06.23

  Everything was fine at first. Dropped my car off, wasn't informed that I'd be charged for the estimate/diagnosis labour, either verbally or through signage at the desk. Had a short list of the most pressing problems that I brought in with me. Got the first call about the work, and again was not informed that there would be estimate charges. I asked them not to replace the battery, as I can easily do this myself, but they could do the spark plugs, ball joint/control arm, and oil change. He'd have to call me back with the cost for the ball joint work. All of the issues he found fit with the problems I noticed and what my previous, trusted shop told me last time, and there was no pressure to do a major $700 repair I already knew about that wasn't a safety hazard, so I gave a star for that.