Royal Jubilee Hospital — Hospital in Victoria

Reviews of Royal Jubilee Hospital

• Hannah

  Added 2016.01.30

  Had the worst ultrasound experience with the staff. Been treat very cold, not friendly at all. It was a young lady and she used all short sentence in the entire process, lay down, take your paints down, top up, etc.... When I try to see the image on the computer, she immediately said DON'T MOVE. ITS FOR ME TO SEE, NOT YOU. When my husband was excited to see our baby and walked closer to the screen wants to see more clear. She said, Sit back to the chair. It was terrible to be treated. When she said that's done I asked can I know the gender of my baby, she looked at me giggled and ask how long you've been in Canada ?. DOES IT MATTERS TO MY QUESTION? She said in Canada I am not allowed to tell you, go find out with your doctor. I was rush to go back to work so I left without to argue with her and I pulled my angry looking husband from the room. We left with a very bad taste in our mouth. I've been in this hospital few times for different reason and it was generally good, except this horrible experience given by the ultrasound room lady.
• Jaden

  Added 2015.12.04

  This is the only major Hospital in town, but the wait times in the emergency room can be absolutely atrocious. If in need of attention at emergency it can often be better to drive out to Victoria General Hospital. Even with the drive time one often spend less time waiting out there so it ends up being worth it. While the new facilities are beautiful and there are a few places to eat, the emergency room is truly a mess. I know that there are many reasons why they probably can't help this and it's like this across our whole system, but when you are sick or injured and you have to wait 8 hours in a cold hard chair in a waiting area, it really does not help your condition. Most of the staff are very kind and helpful though. There is an on-site pharmacy and imaging services. There are a couple of different towers with patient beds in various wards. Most of the parking is in a car park. The car park is kind of annoying to use if you have a baby stroller as you can only access the elevator through half of the levels and not the in between levels. The car park is a bit of a walk from the hospital too. Look for the old chapel on the property as it is a beautiful place to visit if you are killing time or staying at the hospital. There is also a beautiful garden outside of it.
• Emily

  Added 2014.06.23

  I have been going to this hospital since I had my tonsils out at age 4. In the last 6 years I have had 4 major surgeries here and cannot speak more highly of the staff. Kind, friendly, helpful, caring and comforting. Everyone from the cleaners, the food services people the nurses, doctors and technicians. About 20 odd years ago when they were still in the old building which was a total wreck and very dreary there were older staff who were stressed, unhappy and it showed. Since that time most of them have retired and been replaced by younger, fresher and more energetic staff. Since the new hospital opened this place has been live a five start hotel. People complain about the wait times. Stand in line folks. The problem is no doctors and people will not go to walk in clinics which are open every day 7.00am to 9.00 or 10.00 p.m. If you are waiting it is because you are NOT an emergency. You see a few people in the waiting room and think you should not have to wait very long. You forget that plenty of people who ARE emergencies are being brought in by ambulance and you never see how many of those are already in the beds in the back. Great hospital. Great staff. Great care. (P.S. When you read negative reviews check that person's review list. In several cases on this site you will see that these people don't post any review unless it is totally negative. Some people are just unhappy no matter what!)
• Ian

  Added 2014.04.05

  I went to the hospital because I woke up one day and could not walk. The doctor didn't believe me and made me try to walk. I collapsed on the floor in tears because I was in excruciating pain, and the doctor proceeded to ask me, "why are you crying? Why are you so hysterical?" Now, I wasn't being loud, I was in an amount of pain where tears are unpreventable. I wish I could say that this hospital treated me well, however they did not, more than once. Then, my mom, when she was able to come get me, had to bring me crutches as well. This is not the first time either! When I went here before due to a sporting accident (which is linked to why I woke up and couldn't walk) they sent me home without crutches, which is okay, despite not being able to walk. I used a board to help myself "walk" at home until my mom bought me crutches. Also, there was an elderly woman who collapsed in emergency, and the same doctor was yelling at her to get up, despite her being unresponsive.
• Michael

  Added 2013.09.04

  The Royal Jubilee is a first class hospital and in my opinion some of the complaining local residents need to be more appreciative of this facility. What Canadian hospitals do not have a wait time in their energency departments? I found the staff to be very courtious and the doctor's displayed excellent bedside manners.