U Haul Moving Storage At Queens Ave — Storage in Victoria

Reviews of U Haul Moving Storage At Queens Ave

• Jesus

  Added 2016.09.19

  This was the worst experience I've ever had with a company.. I ended up paying a total of $325 for a one day rental after my U-haul van was towed on Thanksgiving day for a marathon.. the insurance covered nothing. They promised me I could pay a $30 traffic ticket myself, so I went online to pay it and it wasn't there. Then two months later I was more than double charged for the ticket on my credit card for $75.. when I called customer service it was almost like they were trying to avoid my issue and keep the money they took from me by deferring me to other phone numbers until I gave up.. I called 6 or 7 times over the span of more than 2 weeks and was put on hold for up to 10 minutes almost every time.. they promised me emails, and return phone calls I didn't receive.. lines were dropped.. they gave me a loss collection phone # that was really a phone number for a drug store.. nothing was ever resolved.. this company really doesn't deserve anyone's business.. I will never rent with U-haul again
• Justin

  Added 2016.04.18

  Helpful staff, kind and friendly. Thank you!
• David

  Added 2016.02.20

  Terrible, wrong prices, senile workers.
• Grace

  Added 2015.10.19

  Experience at this location was outstanding. Rented a storage unit the busiest weekend of the year (Aug.31) . Carmen was awesome in showing us the various storage options , packing materials and the storage facility procedures. She was very helpful with suggestions and moving vans out of the loading docks when we arrived to unload. Super woman.
• Landon

  Added 2014.04.08

  Great security. All the units are inside and upstairs and to get to them you have to go by the office and check in electronically. The staff are very helpful, as well.