U Haul Moving Storage Of Victoria — Storage in Victoria

Reviews of U Haul Moving Storage Of Victoria

• Olivia

  Added 2016.09.21

  My bill is incorrect.
• Juan

  Added 2016.06.06

  Jamie”
• Gabriel

  Added 2016.06.02

  The workers they do have are overworked and stressed out. Was told I would get a lock with my truck. Didn't get one and had to buy one.
• Aiden

  Added 2016.05.23

  “Hi.
• Brian

  Added 2016.05.11

  The only reason I even have a picture of the mileage (and therefore know exactly the number) was because another woman was dropping off her uhaul and warned me she had had this exact incident happen. It concerns me that this seems to be a regular issue, and has really tainted my whole experience renting from your company. I hope my bill can be corrected as soon as possible.
• Luke

  Added 2015.11.19

  Use another company if possible. The only reason I gave two stars is the truck worked well and the person who showed me the truck seemed to stay positive.
• Brandon

  Added 2015.09.11

  On top of all of that, they were supposed to pick up my box at 12pm, as I had to vacate my apartment at that time, and I had clearly told the driver the day before to come back at 12 pm. They didn't show up until 2pm. I sat outside on the curb, on a scorching hot day waiting for someone to pick up the damn box. I even called customer service numerous times to see if they could contact the Victoria location or let me know at least if I could leave the box there. Stupid U-haul's customer service department seems to also not know what they're doing.
• Mason

  Added 2015.08.27

  It took over an hour to sign out a truck that we'd called ahead and booked. They also didn't have the equipment we had asked for, so we had to go to a different location after prompting them to see if it was available somewhere else. Some stars for the equipment being clean and 'available on short notice.
• Patrick

  Added 2015.02.14

  I am a commercial customer and have rented from this location for years. Today they "rewarded" me for my loyalty by sending me an email receipt that unjustly charged me for gas, after they had told me that gas level was good upon returning the vehicle. This is fraud. I will file a criminal complaint. I will never do business with them again. I have sent an email complaining of their fraud. No reply. Three days later I received an email threatening me of sending a collection agency after me for lack of payment. It is their system that is at fault. They charged my credit card once that day, but not for the balance. This card is used at other merchants with no problem. If you enjoy being defrauded, insulted, and wasting your time, they are the best. They think they are above the law, but they underestimate the power of social media.
• Brandon

  Added 2015.01.30

  I rented a U-box for moving my items from Victoria to Montreal, and from the numerous phone calls I made to customer service, I was assured that someone at Victoria U-Haul would call me at least a day beforehand to schedule a time for delivery of the box. This did not happen. I then called customer service the night before my box was to be delivered, they left messages for the people at the Victoria location, and none of these messages were responded to, and I did not receive any sort of phone call.
• Hunter

  Added 2014.12.25

  Completely understaffed on the first of the month. Only 1 customer service representative to receive trucks. Terrible terrible terrible service.
• Bria

  Added 2014.09.21

  I wish it was possible to give a business zero reviews, because that's what U-Haul deserves.
• Daniel

  Added 2014.08.06

  The mileage when I dropped off the uhaul was 86387. Considering that I therefore only drove 9 miles (not the 36 I am being billed for) I am pretty shocked.
• Jackson

  Added 2014.06.03

  This an email I just sent to them upon receiving my bill. I would give more stars as the service itself is great, but being overcharged in such a sneaky way puts a bad taste in my mouth. Just a reminder to always take photos of the mileage when you drop it off!
• Lauren

  Added 2013.11.12

  Regards,
• Jason

  Added 2013.07.27

  On the day of delivery, the damn driver showed up in front of my apartment building without notifying me. The maintenance guy of my building ended up calling me to let me know that my box had arrived. That's just ridiculous.
• Justin

  Added 2013.06.08

  Also, I did not use the furniture pads at all, but I did rent the dolly. I hope in future better attention can be paid to customer billing.
• Grace

  Added 2013.05.05

  I absolutely despise this moving company. I will never in my life ever use U-Haul again. I'll pay extra for proper movers if I have to, but I will never bother with U-Haul again. And without a doubt, I will be telling everyone I know about how crappy U-Haul is.