Merry Maids Of Victoria — Point Of Interest in Victoria

Reviews of Merry Maids Of Victoria

• Lauren

  Added 2014.05.26

  I just had the first cleaning with Merry Maids and my house looks amazing. I almost cried after I got home and kept spotting all the little details that were taken care of. I've hesitated getting someone in to help with housework but finally went for it after realizing it's really the same as outsourcing car maintainance or anything else. I am just so impressed with the thoroughness of the work done and can't wait until the next time.
• Alex

  Added 2014.05.10

  Merry Maids is a highly rated cleaning service that guarantees 100% satisfaction. Their prices, although a bit steep, were offset by the vigorous background checks and qualifications they put their employees through. I was under the impression that they would provide a quality of service that would make them stand out from their competitors as I was looking for an exceptional company to clean my apartment monthly where my newborn lives. Sadly, my experience with them was lackluster. I left the cleaners a detailed note about the areas I needed addressing, however, one of the items (cleaning the grouts of the bathroom) was ignored completely, and the other (wipe down the walls) was claimed by their employees to be un-doable. The day after the clean I went back in with a magic eraser and a cloth and was able to remove the residue on my walls. In addition, there was a dispute about the amount of hours worked. Although I knew this was a losing battle, as the customer representative I confronted the issue with would take the side of their employees, they claim to guarantee a 100% satisfaction. When I gave them the opportunity to put things right, nothing was offered. The representative did not offer to come back to clean the missed areas. They did nothing to earn my loyalty but were perfectly fine with charging a premium for their services. Their representative will probably post a reply saying "Thanks for your feedback we'll use it to improve our services" but behind their fake demeanor is an uncaring attitude about their customer's satisfaction. If you’re looking for a company with empty promises then go with Merry Maids. I set up my monthly cleans with Kyla Kleaning instead.
• Hannah

  Added 2014.03.23

  I'm very pleased with our Merry Maids team. They are friendly but not intrusive. They do little extra things that I ask. They are terrific with my dog. None of their products have an odor, which I really appreciate. I trust them in my home and have done so for four years now. The office staff and Matt Tanner have been super helpful.
• Hayden

  Added 2014.02.07

  Only scent free and eco friendly products are used. Service is always on time and efficient
• Timothy

  Added 2013.07.05

  I was very pleased with the two young ladies who came to our home (joined by two more later in the afternoon). I was particularly impressed with the "wall work" clean-up and the "banished dust." It is difficult to keep walls clean when there are four big dogs in the house. The girls were very respectful and quiet, and I was delighted that they were dog lovers too, which made the entire process easier too. Now that we have had a major "clean-up" day, I intend on continuing with two to three week "touch-ups" and hope the girls we had on this day, can come back another day. They were perfect. Thanks so much!