Walk In Comfort — Shoe Store in Victoria

Reviews of Walk In Comfort

• Justin

  Added 2016.06.05

  The manager Jennifer was very kind and helpful with sorting out an issue for me. Now I am very happy and have two great pairs of shoes!!! Thanks again for everything. Tina
• Chase

  Added 2015.07.24

  This store seems to have a good selection of shoes, but the customer service needs improvement. The attitude I received was, “Just tell me which shoe you want to try on, and I’ll see if we have your size.” The black shoe in the style I picked out was not available in my size, but there was no offer to look for my size in the other two colours. I had to ask. She checked, and my size was not available in those, either. No attempt was made to suggest another style, etc. that might fit my needs, which I had told her about. I felt that the sales person was done with me & needed to get back to whatever she was doing earlier. As I prepared to leave, I noticed a tall man emerge from the back of the store to stand at the till. He had a scowl on his face. That seemed to clinch it for me. It was a disappointing, weird experience. I definitely won’t return to this store, and will instead give my business to someone who actually wants it.
• Kevin

  Added 2014.08.02

  the first and last time ever to set foot in this store. after looking for about six months ,purchased shoes from this store had explained to staff that i had very difficult feet to fit due to and old accident , I was told that the shoes i liked were on sale , great i thought , after trying them again at home the shoes did not feel right, i returned to the store only to be told that i could not return them as they were final sale, this was not explained to me , the salesperson said this was the owners policy , i asked him to call the owner and he said he would not do this , because he already knew that the owner would say the same thing, feeling disgusted i left the shop . For a small company they do not believe in customer service full stop and obviously are not bothered with how customers feel. Such arrogant attitude.
• Thomas

  Added 2014.03.08

  Absolute garbage. Way too overpriced. For a store name with the word comfort in it, it's mediocre. The shoes claim to be slip resistant but the day I wore them I was slipping and sliding everywhere. I tried to explain this to them but all they said was "oh sorry since you wore them we can't re-sell it we can't refund this back to you" so now I'm stuck with shoes that aren't even that comfortable and I can't wear them at work since they slid everywhere. Waste of 115$
• Cole

  Added 2013.05.06

  I purchased shoes 2 weeks ago and realized when I got back to Duncan that they weren't the ones I had planned to buy. Jennifer was very accommodating and even though it was a final sale, allowed me to exchange them for a different pair at a time convenient to me. Great service.