McKenzie Veterinary Services — Veterinary Care in Victoria

Reviews of McKenzie Veterinary Services

• Gavin

  Added 2016.03.21

  After years of thinking it was easiest to just stay at the same vet I was very unhappy. My rescue dog was never treated very great here. They came across extremely opinionated and made me feel like me and my dog weren't good enough for them. We were made out to be a nuisance. Never felt welcome in the lobby and there was zero respect or patience for my girl who isn't yet socialized. Being a rescue who's afraid of other dogs and freaks out of can't have her in a lobby full of dogs, they didn't like this. They were rude when I wanted to stand outside to wait to be called in. Even though we were right there at the window. They also ignored all my emails with complaints and continue to send me reminders even though I've told them. I will never return and wish not to be contacted. I've switched vets.
• Jason

  Added 2015.08.02

  Incredibly upset with the level of service at this clinic. My cat had stopped eating so brought her in for a blood panel, they said they found nothing and sent her home with some medications that were not explained to me at all. My cat experienced side effects from them and I thought she was going to die (panting, foaming at the mouth, difficulty breathing and dilated pupils), she ended up recovering. I have since taken her to another clinic and they had her eating by the time she was out the door. After reviewing the original blood panel, they found the Mackenzie clinic had not even bothered to test for some very apparent things. She is hopefully on the way to recovery after PROPER medical care.
• Evan

  Added 2015.05.25

  I can't recommend the mobile vet services highly enough. Dr. Nicole and her assistant Laurie were incredibly kind, compassionate, and professional. The decision to euthanize my beloved companion was extraordinarily difficult, but they made the process as smooth and comforting as it could possibly have been under the circumstances. I'm so relieved that he was able to pass away in the comfort of his home rather than a sterile and frightening office. Bear and I were both treated with great respect. Thank you so much for your service.
• Sebastian

  Added 2015.04.20

  Additional things not relevant to my pet's health but were experienced at the clinic;
• Sarah

  Added 2014.12.27

  Absolute horrible horrible place! We brought our 4 months old puppy for a full check up and vaccines, suspected she may have a cough- but were unsure... vet immediately stopped the exam, refused to check her or give her vaccines! Escorted us out of the back door in the most disrespectful manner! We found out 2 weeks later at another vet the she missed a yeast infection in her ears which was causing her a lot of pain! And to top it off, they charged us over 80 dollars for this nonsense and absolutely doing nothing! DO NOT take your pets there, very neglectful and unprofessional.
• Thomas

  Added 2014.09.27

  I was told to arrive 20 minuets before my appointment to fill out paper work, fair. When we arrived the clinic was not set to open for another 20 minuets! So I had to sit with my already distressed cat in the car waiting for them to open.
• Jonathan

  Added 2014.02.05

  Second, for the life of the reception staff they could not get my name nor my pet's name correct. When I had reached my limit with irritations that morning I said firmly that my name was not 'olivia' the lady burst out laughing and thought it was hilarious.
• Jake

  Added 2013.11.25

  Waste of money time and stress.
• Jason

  Added 2013.05.11

  Incredible service from this vet, kind, compassionate, and so patient. Just had to do a house call for an at-home euthanasia for my poor kitty. They were so professional and caring, and very considerate of the situation. I even got a great big hug at the end :) much love to you guys, keep up the good work!